Privacy Policy
Evolera gives you a work number for calls and texts with your clients. When you can’t answer, it plays a greeting you write, can take a voicemail, and can send the caller a text you wrote. That means we process phone numbers, message content, files your clients send, and — if you turn voicemail on — recordings of callers’ voicemail messages. This page explains, plainly, where that data goes, how long we keep it, and what control you have.
1. What we process
2. Third parties your data passes through
Delivering phone and messaging features requires the providers below. We list what each one handles and where it operates.
No AI service processes your calls or messages today. Before we add AI features (such as voicemail transcription or suggested replies), we will update this list and tell you in the app.
About cross-border processing
Our database, file storage and application servers are in Canada, but phone and messaging are carried by providers in the United States. That data leaves the country and may be subject to the laws of the jurisdiction where it is processed. We will not claim that all processing stays in Canada, because it does not.
3. Missed calls, voicemail and automatic replies
- No AI talks to your clients. Callers you miss hear the greeting you wrote, read aloud by text-to-speech.
- Calls are not recorded. Voicemail is recorded only when you turn it on, and only after the caller is told to leave a message and hears the tone. You are responsible for any further notice requirements that apply to your business.
- The automatic text reply contains only the text you wrote plus an opt-out line. Replying STOP stops all texts from your work number to that client until they reply START.
- To protect your number from abuse, if a single number or an unusual volume of calls reaches your line within an hour, further callers still hear your greeting but get no voicemail and no automatic text.
- When we add AI features, anything the AI writes will be a draft you approve; it will not give advice that requires a licence or reveal a client’s records to anyone who calls or messages.
4. Retention and deletion
- Conversations, voicemail recordings, files and client records are kept while your account is active.
- Deleting your account in the app deletes your account, clients, calls, messages, voicemail recordings and stored files.
- To delete a single client, conversation, voicemail or file before then, email privacy@evolera.ai; we handle it within 30 days. In-app deletion of individual items is coming.
- Copies may persist in backups for up to 30 days, after which they are overwritten on the normal backup cycle.
- When an account is closed we release the work number within 30 days (today our team does this by hand). A released number cannot be recovered.
5. Your rights under PIPEDA
Under Canada’s Personal Information Protection and Electronic Documents Act, you may request access to the personal information we hold about you, ask us to correct or delete it, and withdraw consent you previously gave.
If one of your own clients makes such a request about their information, email us and we will help you act on it; tools for this in the app are coming.
Send requests to privacy@evolera.ai. We respond within 30 days.
6. What we don’t do
- We do not sell your data.
- We do not use your calls, messages or client records to train our own models.
- We do not share your data with third parties for their advertising.
7. Changes
If we make a material change to this policy we will tell you in the app and update the date at the top of this page.
8. Contact
EVOLERA INC.
7030 Woodbine Avenue, Suite 500
Markham, Ontario L3R 6G2, Canada
Phone: +1 (365) 400-5678
Privacy: privacy@evolera.ai
Support: support@evolera.ai