Privacy Policy
Evolera is a phone and messaging app with an AI assistant that takes part in your calls and messages. That means we process call audio, transcripts, message content and contact details. This page explains, plainly, where that data goes, how long we keep it, and what control you have.
1. What we process
2. Third parties your data passes through
Delivering phone and AI features requires the providers below. We list what each one handles and where it operates. This section matches the consent screen shown when you first enable the assistant.
About cross-border processing
Our database and file storage are in Canada, but speech and AI processing are performed by providers in the United States. That data leaves the country and may be subject to the laws of the jurisdiction where it is processed. We will not claim that all processing stays in Canada, because it does not.
3. Recording and disclosure
- When the assistant answers a call, it states that it is an AI assistant. This cannot be turned off.
- Whether call audio is recorded is your choice in the app. Recording is not on by default. Call metadata and transcripts are kept so we can produce summaries and history.
- If you enable recording, you are responsible for meeting the call-recording notice and consent requirements that apply where you and your callers are located.
4. Retention and deletion
- Conversations, transcripts and client records are kept while your account is active.
- You can delete an individual item, an entire conversation, or your whole account. Deletion cascades to the associated recordings, transcripts, summaries and search indexes.
- Copies may persist in backups for up to 30 days, after which they are overwritten on the normal backup cycle.
- When an account is closed we release the work number. A released number cannot be recovered.
5. Your rights under PIPEDA
Under Canada’s Personal Information Protection and Electronic Documents Act, you may request access to the personal information we hold about you, ask us to correct or delete it, and withdraw consent you previously gave.
If one of your own clients makes such a request about their information, the app provides the tools to act on it.
Send requests to privacy@evolera.ai. We respond within 30 days.
6. What we don’t do
- We do not sell your data.
- We do not use your calls or client records to train our own models.
- We do not share your data with third parties for their advertising.
7. Changes
If we make a material change to this policy we will tell you in the app and update the date at the top of this page.
8. Contact
EVOLERA INC.
7030 Woodbine Avenue, Suite 500
Markham, Ontario L3R 6G2, Canada
Phone: +1 (365) 400-5678
Privacy: privacy@evolera.ai
Support: support@evolera.ai