Support

Questions, feature requests, or early access — reach us directly.

Common questions

Do I have to change my phone number?

No. You can give out the work number we provide, or keep your existing number and forward calls to us through your carrier. Both work.

If I forward my calls, do my texts come across too?

No. Call forwarding moves voice calls only. Texts sent to your original number still arrive on your own phone and do not enter Evolera. Messaging in the app uses the work number we provide.

Does my client need to install anything?

No. They place an ordinary call, send ordinary texts and photos, or (when WhatsApp is available) message you on WhatsApp as usual.

Will it work with WhatsApp?

It’s coming. You’ll be able to turn on WhatsApp for your work number, or connect the WhatsApp Business number you already use and keep using it on your phone at the same time. A personal WhatsApp account first needs to be switched to the free WhatsApp Business app; your number, chats and contacts move with it.

What happens when I miss a call?

The caller hears a greeting you write, in Mandarin, Cantonese and/or English. If you turn voicemail on, they can leave a message. Your work number can also text them a reply you wrote, and you can get an alert on your own phone. The call, any voicemail and the text all appear in that client’s thread.

Does an AI talk to my clients?

No. Callers hear your own greeting read aloud by text-to-speech, and any automatic text is the message you wrote. AI features that help you, such as voicemail transcription and suggested replies, are coming; anything the AI writes will be a draft you approve.

Will Evolera text my clients without asking me?

Only the missed-call reply, and only with the text you wrote. It is on by default; you can edit it or turn it off. It is sent at most once a day to the same number and includes a way to opt out.

Are calls recorded?

No. Calls are not recorded. Voicemail is recorded only if you turn it on, after the caller is told to leave a message and hears the tone. Recordings are stored in Canada.

Where is my data stored?

Our database, file storage (including voicemail recordings) and application servers are in Canada. Phone lines and text messaging are carried by providers in the United States, so that data passes through the United States. See the Privacy Policy for the full list.

How do I delete my data?

Deleting your account in the app deletes your account, clients, calls, messages, voicemail recordings and stored files. To delete a single client, conversation, voicemail or file, email privacy@evolera.ai and we’ll handle it within 30 days; in-app deletion of individual items is coming.

What languages does Evolera support?

The app is in Chinese today, with English coming. Your missed-call greeting can be in Mandarin, Cantonese and English.